Fair Usage vs. High-Capacity

A clear overview of how we assess and manage platform interaction volumes

What Is Fair Usage?

Fair usage represents the normal range of interaction volumes we observe across our customer base when the platform is used in a typical, organic way.

Rather than setting hard limits or fixed thresholds, we base our definition of fair usage on:

• Aggregate analysis of how customers interact with the platform across different industries and use cases
• Observed averages and trends within each type of usage scenario
• A flexible model that tolerates reasonable fluctuations without any impact on service quality

This means that as long as your usage evolves in a steady and expected way—similar to how most customers use the platform—your activity is considered within fair usage. Our goal is to offer a reliable and seamless experience without requiring customers to constantly monitor or manage their volume of interactions.

We continuously monitor overall usage patterns. If we detect a significant and sustained increase that falls well outside the scope of what we consider fair usage, our team may get in touch to better understand the context and ensure that the current setup still fits your needs.

When High-Capacity Applies

High-capacity usage typically comes into play in situations involving:

• Large-scale deployments with many users or systems interacting with the platform
• A sharp increase in engagement, traffic, or automation volume
• Extensive integration with high-frequency data flows or user-triggered actions at scale

In these cases, interaction volumes often go well beyond what we see in standard or even high-end use cases. If you’re planning for—or already seeing—this kind of scale, we recommend reaching out to our team. We can help evaluate your workload and offer guidance or dedicated solutions to ensure consistent performance and capacity as you grow.

A Note on Monitoring

Rest assured, we actively monitor platform usage behind the scenes. If we observe unusually high activity that suggests a shift beyond fair usage patterns, we’ll proactively contact you. This doesn’t happen frequently and is only done when the volume diverges clearly from expected behavior.

Our goal is to support your growth without getting in the way—ensuring your experience remains smooth while keeping the platform healthy and performant for everyone.

If you anticipate a large-scale use case or have questions about interaction volumes, don’t hesitate to contact us—we’re here to help.

Updated on: 21/07/2025