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Engagement rate benchmarks for external gamification campaigns

What does engagement rate mean?


Engagement rate in this context is the percentage of users who actively participate in a campaign’s activities, such as completing experiences, earning points, or rewards.


Industry References


For external gamification campaigns targeting customers, clients, and prospects, the average engagement rates can vary enormously. However, here's a summary of key findings from our own experience and research:


Good engagement rate: A good engagement rate for external gamification campaigns typically ranges from 15% to 30%. This means that if 15% of your target audience actively participates, the campaign can be considered successful.

Excellent engagement rate: An excellent engagement rate is between 30% and 50%. Achieving this sort of engagement rate indicates a highly effective campaign with significant user involvement.


Factors that influence engagement


Several elements can influence these engagement rates, including:


  • Campaign design: The visual appeal and intuitivity of the experience.
  • Communication: How the campaign is promoted and communicated within the audience.
  • Rewards: Rewards and recognition offered for participation.


Effectively promoting your external gamification campaigns is key to maximising engagement rates. Check out our promotion guide for practical advice.


Updated on: 28/10/2024

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