Traffic, monthly participations, simultaneous connections, and participation limits

What is a participation, and how does Drimify count them?

A participation is counted when a user actively interacts with your game or experience. It is the metric used to measure your plan's monthly usage. Your plan includes a set number of participations per month, and your campaign is paused if you exceed it.

A passing view, an accidental reload, or a repeat visitor who is turned away costs you nothing. Every participation you are charged for is a genuine interaction with your content, which means your usage reflects real results, not traffic noise. Views and Unique Views stay available as free analytics metrics (see the last section for the difference), so you keep the full traffic picture while paying only for the engagement that matters.

What counts as one participation

What does not count

One more rule: counting is per session

Counting is per user, per session. If the same person takes part in three separate sessions in one day, that counts as three participations.

How are Combo™ and Dynamic Path™ counted?

This is the part customers ask about most, so it is worth stating plainly.

The Combo™ or Dynamic Path™ container itself never counts as a participation. Launching or opening the journey costs nothing. Only the games inside it count, one participation per game the user actually launches. A Combo™ of 3 games counts up to 3 participations if the user reaches all three.

The one exception: if a Combo™ or Dynamic Path™ contains no game at all (for example a multi-step form or content journey), it counts as one participation, once the user moves past the first step and provides at least one data point. This makes sure a real interaction is still recorded even when there is no game to trigger the count.

How many participation do I need, and which plan fits?

The right volume depends on the size of your audience and the type of campaign. A quick guide to the plans:

• Free: up to 100 participations per month. The easiest way to start.
• Starter: 12,000 participations per year on a yearly plan, or 1,000 per month on a monthly plan.
• Growth: 300,000 participations per year on a yearly plan, or 25,000 per month on a monthly plan.
• Enterprise: for high-volume programmes, from 1 million participations per year, with 5 million, 10 million and higher brackets available. Contact us for a tailored offer.

Most customers choose a yearly plan, and for a simple reason: your participations are pooled across the whole year. A busy campaign month and a quieter one balance out, so a launch spike or a seasonal push never pushes you over a fixed monthly ceiling. It is the best value and the most flexible way to run gamification all year. Monthly plans are available if you prefer to pay as you go, with a set allowance each month. Whichever you choose, you can start small and upgrade at any time from your dashboard.

Some examples:

Getting started. Marie runs a monthly internal experience for 50 employees. At a 60 to 70% engagement rate, she can expect around 40 participations a month, comfortably inside the Free plan. When she is ready to do more, she can upgrade in a couple of clicks.

Small business, occasional campaigns. Marie also runs the odd external social campaign. Reaching 20,000 people at 5 to 10% engagement produces a burst of 1,000 to 2,000 participations in a single month. A yearly Starter plan (12,000 participations pooled across the year) absorbs uneven bursts like this far more comfortably than a fixed monthly allowance, and leaves headroom for the rest of the year.

Medium-sized business. Ryan runs a monthly internal experience for more than 500 employees (around 350 participations a month at 60 to 70% engagement) and adds a 10-step Dynamic Path™ onboarding for 50 new joiners a year (around 50 participations, since the path contains no game, so it counts once per person). Add a few external campaigns and his usage moves around from month to month. A yearly Growth plan (300,000 participations pooled across the year) gives him room for every programme and every seasonal spike in one predictable budget.

Large business. Melissa runs recurring internal programmes and external campaigns across more than 5,000 employees, with multi-game journeys driving steady volume. A yearly Growth plan covers most of this comfortably; when sustained volume climbs beyond it, an Enterprise plan (from 1 million participations a year) is the right home.

Enterprise scale. For major programmes running year-round that generate upwards of 1 million participations a year, an Enterprise plan is built for the volume, with 5 million, 10 million and higher brackets available. Contact us and we will tailor it to your scale.

Our plans grow with you, from your first pilot to enterprise-level rollouts.

What happens if I exceed my monthly participations limit?

Drimify uses a soft-limit approach. As usage increases you receive email notifications at 60%, 80%, and 100% of your monthly quota. If you exceed the limit, your campaign is paused. You can upgrade your plan at any time from your Drimify dashboard; upgrading before you hit 100% keeps your campaign running without interruption.

Contact us if you have a high-traffic project and need a tailored offer.

How many users can connect simultaneously?

As part of our fair use policy, we recommend a maximum of 100 connections per minute across all plans. If you need higher throughput (500, 1,000, 5,000 per minute or more), contact us to discuss an adapted offer.

Can I limit the number of participations per person?

Yes. You have several options:

• Limit to once per IP address
• Limit to once per email address (with automatic alias detection — see below)
• Limit to once per custom format
• Limit to once per time period (for example once every 12 or 24 hours)

You can also exclude specific IPs via a blacklist, and restrict or enable participation by country. These settings are configured in the Settings step of each application from your Drimify dashboard.

When the per-email limit is on, Drimify detects common email aliasing tricks so the same mailbox cannot re-enter under a different spelling of its own address. When comparing a new entry against previous participations:

• Capitalisation is ignored (User@example.com = user@example.com)
• "+" tags are ignored for all providers (user+contest2@example.com = user@example.com)
• For Gmail addresses, dots in the name are ignored (u.s.e.r@gmail.com = user@gmail.com), and googlemail.com is treated as gmail.com

The participant's email is stored and exported exactly as they typed it — the normalisation only applies to the duplicate check.

Note: when a repeat attempt is blocked by one of these limits, it does not count as a participation.

What is the difference between "Views" and "Participations" in my statistics?

Views and Unique Views reflect how many times your experience was loaded or visited. They are purely analytics metrics and are not related to billing.

Participations is your billing metric. It counts genuine user interactions with the game and determines your monthly quota usage. In short, Views tell you how many people arrived, and Participations tell you how many truly engaged. You are only ever charged for the second, so your plan stays tied to the value you actually get.

Updated on: 23/07/2026