What does this error code mean?
Drimify is a SaaS gamification platform that allows you to create games and interactive experiences for your audience. However, using the different applications can generate error messages with specific error codes.
Here are the most common errors you may encounter and how to avoid them, or solve them:
It is important to check your account and application settings to avoid these errors and ensure optimal use of the platform. If you need help, do not hesitate to contact the support team through live chat.
Here are the most common errors you may encounter and how to avoid them, or solve them:
| Error code | Error description | Solution |
|---|---|---|
| ERR_01 | The application does not work because you have to choose an offer and pay to activate the account. | Choose an offer and pay to activate the account from your Drimify dashboard. |
| ERR_02 | The application and the account are active, but the content is not yet available because the posting start date has not yet been reached. | Wait for the display start date or change it from your Drimify dashboard to activate the content now. |
| ERR_03 | The application and the account are active, but the content has expired because the end date has been reached. | Change the display end date from the Drimify dashboard if necessary to reactivate the content. |
| ERR_04 | The application and the account are active, but the account has reached the limit of the number of views associated with the current plan. | Upgrade the number of views associated with your current plan from the Drimify dashboard so that the application can be distributed again. |
| ERR_05 | Security error. | Sorry, but the variable name "preview" is not permitted. |
| ERR_06 | The account has reached the daily views limit available in the free trial. | Choose an offer and pay to activate the account from your Drimify dashboard, or wait for the limit to reset at midnight. |
| ERR_07 | Wrong game status. | Head to your Drimify dashboard and set this content's status to "Publish." |
| ERR_08 | This application requires a Premium option. | Make sure that your package includes the Premium option required for this application. |
It is important to check your account and application settings to avoid these errors and ensure optimal use of the platform. If you need help, do not hesitate to contact the support team through live chat.
Updated on: 08/09/2023
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