What does this error code mean?
Drimify is a SaaS gamification platform that allows you to create games and interactive experiences for your audience. However, using the different applications can generate error messages with specific error codes.
Here are the most common errors you may encounter and how to avoid them, or solve them:
It is important to check your account and application settings to avoid these errors and ensure optimal use of the platform. If you need help, do not hesitate to contact the support team through live chat.
Here are the most common errors you may encounter and how to avoid them, or solve them:
| Error code | Error description | Solution |
|---|---|---|
| ERR_01 | The application does not work because you have to choose a plan and pay to activate the account. | Choose a plan and pay to activate the account from your Drimify dashboard. |
| ERR_02 | The application and the account are active, but the content is not yet available because the posting start date has not yet been reached. | Wait for the display start date or change it from your Drimify dashboard to activate the content now. |
| ERR_03 | The application and the account are active, but the content has expired because the end date has been reached. | Change the display end date from the Drimify dashboard if necessary to reactivate the content. |
| ERR_04 | The application and the account are active, but the account has reached the limit of the number of views associated with the current plan. | Upgrade the number of views associated with your current plan from the Drimify dashboard so that the application can be distributed again. |
| ERR_05 | Security error. | Sorry, but the variable name "preview" is not permitted. |
| ERR_06 | The account has reached the daily views limit available in the free trial. | Choose a plan and pay to activate the account from your Drimify dashboard, or wait for the limit to reset at midnight. |
| ERR_07 | Wrong game status. | Head to your Drimify dashboard and set this content's status to "Publish." |
| ERR_08 | The application requires a Premium option. | Make sure that your package includes the Premium option required for this application. |
| ERR_09 | The application does not work because the unique session ID variable is not detected. | Modify the "Limit by unique session ID" section by deselecting the option: "Only allow access to the game via a custom session ID." |
| ERR_10 | The application does not work because the session has already been used. | Deactivate the "Limit by unique session ID," or modify one of the associated options. |
| ERR_11 | The application does not work because the plan has not been unlocked to activate the account. | Contact us to activate your account. |
| ERR_12 | The application is receiving data that is not following your defined configuration | Refresh your page and try again. If the error keeps happening, contact us. |
| ERR_13 | The SSO call has failed | Review your SSO configuration. If the error keeps happening, contact us. |
| ERR_14 | The application's language is not supported. | Make sure that the application has the default language added, enabled, and set up; or upgrade your plan to activate the multilingual support. |
It is important to check your account and application settings to avoid these errors and ensure optimal use of the platform. If you need help, do not hesitate to contact the support team through live chat.
Updated on: 24/07/2024
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